Refund, Return & Cancellation Policy

Eligible Products

At Matri, only Matri Pro devices are eligible for return under our Satisfaction Guarantee.

Satisfaction Guarantee

The 15 days Satisfaction Guarantee from the date of delivery is applicable only to Matri Pro Menstrual Pain Relief Devices purchased directly from our official website.

• The return request must be raised within the applicable return period.
• The device must be returned with all original accessories, packaging, manuals, and invoice.
• The product must not be physically damaged, tampered with, or misused.
• This guarantee does not apply to gel pads, accessories, gift wrap, menstrual cups, or any other products.

Damaged, Faulty or Incorrect Products

If any product reaches you in a damaged, faulty, tampered, or incorrect condition, please contact our Customer Support Team within 2–3 business days of delivery.

• A clear and genuine unboxing video is mandatory from the moment the package is opened.
• The damaged, faulty, or affected area of the product must be clearly visible in the video or supporting photos.
• The product’s original packaging, tags, invoice, manuals, and accessories should be preserved.
• Requests submitted without proper proof or after the mentioned timeframe may not be accepted.

If the package appears tampered with at the time of delivery, please refuse delivery and inform our Customer Support Team immediately.

Exchange & Return Policy

• Only eligible products received in a damaged, faulty, or incorrect condition are entitled for exchange, subject to verification by our Customer Support Team.
• No change-of-mind return, exchange, or refund will be accepted.
• Returns, exchanges, or refunds will not be accepted for personal preference, incorrect selection, or any other non-product-related reason.
• Products must be unused and returned with original packaging, invoice, tags, manuals, and accessories wherever applicable.

Menstrual Cup Size Exchange Policy

For hygiene and safety reasons, no size exchange will be permitted for Menstrual Cups once the order has been placed.

If a Menstrual Cup shipment is refused or rejected at the time of delivery due to size preference, change of mind, or size exchange disapproval, no refund or replacement will be provided.

Refund Policy

• Refunds for prepaid orders will be credited only to the original payment method used while placing the order.
• For Cash/Pay on Delivery orders, bank details along with a cancelled cheque leaf must be shared with our Customer Support Team.
• The beneficiary name must match either the billing name or the shipping name mentioned in the order.
• Refund approval is subject to product inspection and verification wherever applicable.

Non-Refundable Charges

• Gift Wrap Charges: Gift wrap charges will not be refunded under any circumstances.
• Partially Paid Amount: Any partially paid amount will not be refunded under any circumstances.
• Cash/Pay on Delivery Charges: Cash/Pay on Delivery convenience or handling charges will not be refunded under any circumstances.

Refund Timeline

Once the returned product passes quality inspection and the refund is approved, the refund will typically be credited within 5–7 banking days.

Order Cancellation Policy

If you wish to cancel your order, please contact our Customer Support Team as soon as possible. Cancellation requests must be raised before 11:30 AM on the next business day after placing the order.

Once an order has been processed or dispatched from our warehouse, cancellation may no longer be possible.

If a shipment is refused or rejected at the time of delivery, it will be handled in accordance with our Return & Refund Policy.