FAQs

Matri Pro is a compact, wearable TENS-based device designed to provide fast, drug-free relief from menstrual cramps and back pain.

Matri Pro uses Transcutaneous Electrical Nerve Stimulation (TENS) technology. It sends soothing electrical pulses that block pain signals from reaching the brain while also triggering the release of natural pain-relieving endorphins.

You can use it on:

• Lower abdomen (for period cramps)
• Lower back (for backaches or radiating pain)

Yes! Matri Pro is lightweight, wireless (or wired), and easily clips to your clothing—making it perfect for work, travel, or relaxing at home.

Matri Pro offers 3 modes (F1, F2, F3)—each delivering a unique pulse pattern for personalized relief. You can switch between modes to see what works best for your comfort.

There are 31 levels of intensity (from 00 to 30). Start low and increase gradually until you feel comfortable.

No. For safety reasons, Matri Pro cannot be used while charging. Fully charge it before use.

Matri Pro offers up to 270 minutes of runtime on a full charge.

Yes. For your safety, the device auto shuts down after 20 minutes of inactivity.

No, we do not recommend using the device while sleeping. Use only while awake and alert.

Matri Pro is ideal for most menstruating individuals but should not be used by:

• Pregnant individuals
• People with pacemakers or heart conditions
• Those with epilepsy, infections, open wounds, or undiagnosed pain

Always consult a doctor if unsure.

Reduce the intensity level immediately or turn the device off. Stop usage if irritation continues and contact our support.

• Matri Pro Device
• Gel Pads
• Wired Connection Cable
• Type-C Charging Cable
• User Manual

Every 25–30 uses or when they lose stickiness. Always store them clean and dry for maximum life.

Try the following:

• Ensure it’s fully charged
• Replace old gelpads
• Check cable connections
• Adjust intensity

Still not working? Contact us at +91 8240839595 or hello@mymatri.com.

Yes! Matri Pro comes with a 12-month warranty from the date of purchase. To activate it, register your device on our warranty page with your invoice and device ID at https://matri.cloud/warranty.php