Frequently asked questions
Simple answers about Matri Pro, usage, battery, safety, warranty, and orders.
About Matri Pro
What is Matri Pro? ⌄
Matri Pro is a compact, wearable TENS-based device that provides fast, drug-free relief from menstrual cramps and back pain.
How does Matri Pro relieve pain? ⌄
It uses TENS. Gentle electrical pulses help block pain signals from reaching the brain and can trigger the release of natural endorphins.
Usage & Placement
Where should I place the pads? ⌄
Lower abdomen for period cramps or lower back for backaches. Use clean, dry skin and follow the placement guide.
How long should a session be? ⌄
Many users feel relief within minutes. Typical sessions are 15–30 minutes and can be repeated as needed.
Modes & Battery
What modes are available? ⌄
Three pulse modes: F1, F2 and F3. Switch between them to find what feels best for you.
How many intensity levels are there? ⌄
31 levels from 00 to 30. Start low and increase gradually until comfortable.
How long does the battery last? ⌄
Up to about 270 minutes on a full charge. Do not use the device while charging.
Safety
Is it safe for everyone? ⌄
Do not use if you are pregnant, have a pacemaker or heart condition, have epilepsy, infections, open wounds, or undiagnosed pain. If unsure, consult a doctor.
In the box & Gelpads
What comes in the box? ⌄
Matri Pro device, gel pads, wired connection cable, Type‑C charging cable, and a user manual.
How often should I replace the gelpads? ⌄
About every 25–30 uses or when they lose stickiness. Keep them clean and dry to extend life.
Support & Warranty
My device isn’t working. What should I try? ⌄
Charge fully, replace old gelpads, check connections, and adjust intensity. If it still doesn’t work, contact support at +91 82408 39595 or hello@mymatri.com.
Is there a warranty? ⌄
Yes. Matri Pro includes a 12‑month warranty against manufacturing defects. Keep your invoice and device ID handy.
Still need help?
We’re here Monday to Saturday, 11 AM – 5 PM.
