Damaged Products
If your product arrives damaged or if the packaging appears tampered with, please refuse delivery and send the package back with the courier. Immediately contact us at hello@mymatri.com with your Order ID. Make sure the product's original tags and packaging are untouched.
Satisfaction Guarantee
If you are not fully satisfied with our product, Matri offers a 15-day buyback guarantee for purchases made directly from our website. Please return the product with all original contents intact, and we will facilitate your return.
