Track Your Order
Track your order anytime from your account. Our Customer Support Team and Matri Associates have access to the exact same shipment tracking information that is visible to you. We are unable to provide any additional courier updates beyond what is displayed on the tracking page.
Delivery Area
- We provide PAN India delivery along with International shipping.
- Please refer to our International Shipping Policy before placing international orders.
Shipping Charges
Free delivery is available on eligible products across India.
Delivery Time
- Orders are usually dispatched within 2 working days of placement.
- Dispatch time may extend up to 7 working days during restricted working conditions.
- Most orders are delivered within 3–6 working days.
- Delivery to remote locations may take longer.
- Orders are delivered to the address provided at checkout.
- No shipping occurs on Sundays and public holidays.
Damaged Box
- You may refuse delivery if the box appears damaged or tampered with.
- If you accept a damaged box, please record a clear unboxing video before opening it.
- An unboxing video is mandatory to claim return, refund, or exchange.
- Return, refund, or exchange is applicable only if the product itself is damaged.
Shipping Commitment
We are dedicated to providing an exceptional experience with our products and services. We ensure that your online purchase reaches you intact and on time.
Need Help?
For shipping or delivery-related support, please contact us at hello@mymatri.com with your Order ID.
Shipping Policy
Track Your Order
Track your order anytime from your account. Our Customer Support Team and Matri Associates have access to the exact same shipment tracking information that is visible to you. We are unable to provide any additional courier updates beyond what is displayed on the tracking page.
Delivery Area
- We provide PAN India delivery along with International shipping.
- Please refer to our International Shipping Policy before placing international orders.
Shipping Charges
Free delivery is available on eligible products across India.
Delivery Time
- Orders are usually dispatched within 2 working days of placement.
- Dispatch time may extend up to 7 working days during restricted working conditions.
- Most orders are delivered within 3–6 working days.
- Delivery to remote locations may take longer.
- Orders are delivered to the address provided at checkout.
- No shipping occurs on Sundays and public holidays.
Damaged Box
- You may refuse delivery if the box appears damaged or tampered with.
- If you accept a damaged box, please record a clear unboxing video before opening it.
- An unboxing video is mandatory to claim return, refund, or exchange.
- Return, refund, or exchange is applicable only if the product itself is damaged.
Shipping Commitment
We are dedicated to providing an exceptional experience with our products and services. We ensure that your online purchase reaches you intact and on time.
Need Help?
For shipping or delivery-related support, please contact us at hello@mymatri.com with your Order ID.
